On-Demand IT Support & Remote Assistance
Get the immediate problem diagnosed, routed and moving toward resolution.
Explore on-demand supportLouisiana / IT Support & Cyber Security
IT on demand. Security made clear.
On-demand IT support and cyber security for small and medium businesses across Louisiana. Bring us the problem in front of you. We will help make the next step clear.
Every request gets scheduled.
Work you can verify
A long record, kept in plain view.
Experience matters. So does showing the work. Our published Security Alerts turn ongoing technical work into a dated public record.
40+years combined experience
200+small-business clients
What we handle
Two disciplines. One clear starting point.
Some problems stop the workday. Others expose what the business depends on. Start with what is happening now, then choose the depth the situation requires.
IT Support
Keep the work moving.
Practical help for the systems, connections and tools your team uses every day.
Email & Cloud Services
Keep communication and cloud tools working clearly across the team.
Explore email and cloudBackup & Disaster Recovery (Sky Vault)
Protect business data and create a practical path back after disruption.
Explore Sky VaultWireless Surveys
Find the source of spotty, laggy, slow or lossy WiFi.
Explore wireless surveysProject Management
Footprint the whole undertaking, organize the pieces into swimlanes and keep one point of accountability from planning through delivery.
Explore project managementSecurity
See the exposure clearly.
Find risk, test assumptions, understand an incident and keep watch on critical systems.
Cyber Security
Start with the exposure in front of you and identify the right next action.
Explore cyber securityPenetration Testing
Test assumptions through a deep scoped engagement and turn findings into a usable action plan.
Explore penetration testingNetwork Forensics & Incident Response
Understand what happened, where it reached and what should happen next.
Explore incident responseSentry Monitoring
Maintain around-the-clock visibility at $150 per year per computer, protecting around 1,000 machines today.
Explore Sentry MonitoringNot sure where it belongs?
Start with the problem in front of you.
Share what is happening. We will help identify where the conversation should begin.
The working agreement
No contracts for IT work. You call, we fix, you pay for the hour.
On demand does not mean out of sight. Every call and email gets an answer, every request gets scheduled, and crippling issues jump the queue.
- Hourly IT work
- No retainer
- Straight answers
How we advise
If we are not the right fit, we will tell you who is
We will tell you what is best for your business before we tell you what we sell. When that is not us, we point you at whoever it is. A company that runs well matters more to us than a company limping along on our invoice.
Sentry Monitoring · our own protection suite
One license for around-the-clock protection.
No contracts for IT work in Louisiana; Sentry is the one exception, on purpose. A single annual license keeps watch over your network, hardware and software all year, so problems get seen before they become emergencies.
- Around-the-clock monitoring with EDRNetwork, hardware and software, watched day and night.
- A portal your own team can seeYour people can check every site from anywhere, any time.
- You hear from us firstIf we see something going on with your systems, we tell you, before it becomes downtime.
Security Alerts
Here is what the bug means for you.
Plain-language advisories, dated and updated as the situation changes. No artwork required, just the facts that help you act.
AdvisoryLatest
Fake “Windows Security” Virus Pop-Up Scam: What to Do Now
MicrosoftWindows
Who is affected
Anyone using an internet-connected computer is potentially at risk, as this scam relies on active internet access to target users.
What to do now
Don’t click anything on the pop-up, including buttons that say “Run a test,” “Close” or “Cancel.” Don’t call the phone number on the screen. Close the browser tab. If it won’t close, press Esc to leave full-screen, then close it. If it still won’t close, restart your computer. When your browser opens again, don’t restore the old tabs. Start fresh. Still worried? Run the antivirus that’s actually installed on your computer, or call someone you trust. Already called the number or let someone into your computer? Disconnect from the internet, and call your bank from a different device.
Why it matters
These pop-ups are built to look official and to make you panic, so it’s easy to act before you think. The pop-up itself does no harm. The danger starts when you click or call: that’s when a fake “technician” gets into your computer or takes your money for a problem that was never there. Knowing what this scam looks like ahead of time is the easiest way to close it and move on.
Advisory
An AI didn’t go rogue. It was left holding a mop.
Custom AI systemsAI assistantsAutomation with file access
Who is affected
A client called us in a panic. His custom AI system, call it Marty, looked like it had gone insane. It was babbling about not knowing who it was, files were vanishing, and he was afraid he had been hacked.
What to do now
Here are the eight rules that came out of it, each one paired with the fix, so you never have to make the same call he did.
Why it matters
This is the kind of thing we mean by prevention over reaction. Every one of these was cheap to prevent and expensive to clean up after.
Advisory
How our security alerts work, and what each level means
Everything we support
Who is affected
Every client. Nothing to do with this one, it explains the other ones.
What to do now
We post here when something is worth telling clients about, before it shows up in your inbox as a problem. Every alert carries one of three levels.
Why it matters
Most of the messes we clean up started with a warning somebody did not see. This page is where the warning lives.
Advisory
Restart your browser when the update badge appears
ChromeEdge
Who is affected
Everyone. Browser fixes for actively exploited flaws ship inside routine-looking updates.
What to do now
An update is not applied until the browser restarts. When the badge shows, finish what you are doing and restart the same day.
A dated public record of what we are watching.
View all Security AlertsLouisiana service area
Local context. Statewide reach.
We serve small and medium businesses across Louisiana, with on-site coverage in Lafayette, Lake Charles and Baton Rouge. Specialized security work travels statewide when the engagement calls for it.
Before you call
Straight answers to practical questions.
The short version of how E Solution Group works, written for people who need to make a decision.
Do I need an IT support contract?
No. IT work is provided on demand and billed hourly, with no retainer or forced service contract.
Is Sentry Monitoring also contract-free?
Sentry is the exception: one annual protection license at $150 per year per computer. It currently protects around 1,000 machines across E Solution Group clients.
Where does E Solution Group provide service?
E Solution Group is based in Lafayette and serves small and medium businesses across Louisiana.
What happens after I request help?
Every request gets scheduled. Crippling issues are prioritized so the most disruptive problems can move to the front of the queue.
Start with the real problem
Tell us what is happening. We will help you decide what comes next.
No forced contract, no vague package, just a clear first conversation.