Security engagement
Sky Vault is our backup and disaster recovery suite: a local copy and a separate cloud copy, nightly by default, with 30 days of history to reach back through. Sky Vault installs remotely, and the on site half happens in Lafayette and around Acadiana when a machine has to be touched.
A local copy and a separate cloud copy, nightly by default, with 30 days of history.
Data is sacred to usMethodology
Backups run nightly by default, or more often at no extra cost, and the people working never notice them running.
A backup device on site, for fast everyday restores.
A second copy in the United States, outside the reach of anything encrypting your network.
More frequent backups cost nothing extra, and the backup is light enough that nobody notices it.
If Sky Vault misses a backup, we call you. You do not have to remember to check.
A single file is a phone call. A whole server is measured in hours.
The argument
Nobody discovers their backup was broken on a quiet afternoon. They discover it on the worst day they have had, which is the one day it had to work.
So the two questions worth asking are not really about backup at all. They are about recovery. How fast can I get it back, and how far back can I go.
The local copy handles the everyday restores in minutes.
The cloud copy sits outside the reach of anything encrypting your network.
Somebody has restored to a blank server and checked the files for corruption.
You know how far back you can reach, because the number is 30 days.
The only copy is in the same building, on the same network.
Nobody has ever restored from it, so nobody knows whether it comes back.
The retention window is whatever it turns out to have been.
Microsoft is assumed to be covering the parts nobody thought about.
A backup is a claim. A restore is evidence.
Most people arrive here after something happened to somebody they know, or when a cyber insurance renewal asks whether the data is backed up and nobody in the room is certain of the answer.
The one that ended well
A client was compromised through a stale user account that should have been closed. Their entire server was encrypted and held for ransom. We took it offsite, rebuilt from the previous night, checked for anything lingering, changed every password, and had them working the next morning. Sky Vault runs the same way for a Lafayette office and for a business anywhere else in Acadiana.
What you receive
What you are actually buying is the restore. The backup is only how we get there. We push a restore from Lafayette to a machine in Acadiana, or further out in Louisiana if that is where the server lives.
A single file is a phone call and a few minutes, either remoted in or pushed down from our side. A whole server is measured in hours. Same product, both ends of it.
What it costs
We publish the model rather than the full schedule. Tell us your actual machine count and you get a number in the same conversation.
Running backups more than once a day costs nothing extra, and that is deliberate. Charging more for a tighter backup window would mean charging you for caring about your own data.
Sky Vault and Sentry are separate products. Either works on its own. Sentry protects the machine, Sky Vault brings it back.
Retesting
Test restores are an optional extra, one to four times a year, at $500 per test.
The test is not a checkbox. We restore to a blank server and pull all the data down, then check it for corruption. That is the only version of the exercise that tells you anything.
Most providers never test a restore, and the client finds out at the worst possible moment. We would rather you had the evidence in a drawer than the assumption in your head.
Field findings
Walking into a small business for the first time, this is what backup usually turns out to look like.
We find this constantly. One drop, one corruption, and an entire business is gone.
First lookIt is in the same building, on the same desk, and one bad afternoon away from being nothing.
Backups that have run for years and have never once been proven to come back.
First lookRunning and restoring are different verbs. Years of green ticks prove the job started, nothing more.
It does not work the way most people think, and it is worth a conversation about your setup.
First lookSky Vault backs up local copies of Outlook. It does not cover mailboxes, SharePoint or OneDrive living in Microsoft cloud, and NAS devices are not covered either. We would rather say so here than let you find out during a restore.
Not a client finding. This is the shape our Security Alerts take.
Any business whose backup has never been restored from, which in our experience is most of them.
Pick one file from six weeks ago and ask whoever runs your backup to produce it. If that takes longer than an afternoon, you have your answer.
What we find when we walk in. No client names, no dates.
Recovery, not backup
If nobody in the building can answer that, the answer is not a good one. Tell us what you run and we will tell you what covering it costs.
Coverage
Lafayette is home base, and the whole parish is a normal week: Youngsville, Broussard, Scott, Carencro. Across the rest of Acadiana we come to you, and anything that can be handled remotely gets handled remotely, whatever the town. Work further out in Louisiana is arranged on the call.
Each city page says what this work looks like in that town.
Lafayette Parish
Across Louisiana
Questions
The questions people actually ask, which are all about getting data back rather than about backups running.
Not the cloud copy. Your local copy and your cloud copy are separate. One client was compromised through a stale user account that should have been closed, and their entire server was encrypted and held for ransom. We rebuilt them from the previous night's cloud backup, checked for anything lingering, changed every password, and had them working the next morning. About 24 hours down, instead of months or a total loss.
A single file is a phone call and a few minutes. We remote in or push the recovery down from our side. A full server is measured in hours.
30 days.
It backs up local copies of Outlook. It does not back up mailboxes, SharePoint or OneDrive living in Microsoft's cloud, and we would rather tell you than let you find out later. NAS devices are not covered either.
No. They are separate products and either works on its own. Sentry protects the machine, Sky Vault brings you back.
Usually not. Most restores are pushed down from our side, so Breaux Bridge, Lafayette and the rest of Acadiana are the same phone call. When a full server rebuild needs hands on the box, we come to you for that part.
No contract required
This one is an annual license, priced per device. Everything else we do is hourly, with no contract and no managed services agreement.
We are based in Lafayette and serve all of Acadiana, on site and remotely.